The fine print / 01
Last updated: 25 September 2026
Relay CRM is a MySQL-backed workspace for tracking customers, employees, orders, inventory, tasks, planner events, notes, attendance and workspace settings. Creating an account starts the organisation setup wizard, which creates or completes an organisation and workspace with unique organisation and workspace IDs. An account may have more than one workspace. By creating an account or using any part of Relay, you agree to these terms.
Provide accurate sign-up, organisation and contact details, and keep your password confidential. One email address can create only one Relay account; do not create duplicate accounts or share credentials. The account that creates a workspace is its Owner; other users receive access only through workspace membership and the role assigned to them. You may correct your name and email, change your password and sign out from Profile. If you cannot sign in, request a reset link from the sign-in page: it is emailed to the address on your account, works once, and expires after 30 minutes. Because passwords are stored only as one-way hashes, neither you nor Relay staff can read or recover an existing password — a reset replaces it with a new one. If the email does not arrive, contact an administrator.
Customers, employees, orders, inventory, tasks, planner events, notes, attendance marks, custom details, consent records and workspace settings are stored in the application's MySQL database. Every content row is stamped with a workspace identifier, and the APIs scope reads and writes to the signed-in user's workspace membership so one organisation or workspace cannot read another one's data. Content records removed through the interface are archived with a deletion timestamp rather than hard-deleted. An Owner may permanently remove an empty workspace, but a workspace that still contains data must be emptied first. Operational diagnostic events are kept in the same database in sanitised form; the current build does not send workspace content to advertising or analytics networks.
Do not use Relay to store unlawful content, harass others, probe or access data that is not yours, or interfere with another workspace. API access is available to authenticated accounts and your own tooling; requests must respect workspace membership, same-origin protections and any applicable rate limits. Do not attempt to bypass access controls, impersonate another user or submit secrets that should not be stored in Relay.
We aim to keep Relay available, but the service is provided "as is" without warranties of any kind. Features, dashboard presets, retention behaviour and these terms may change; material changes will be announced on this page with a new "last updated" date. The current build is a locally hosted application, so availability also depends on the host and its database.
You can correct your name and email, change your password, sign out, manage your consent choice and change workspace settings from the interface. This build has no self-service account deletion; an Owner may permanently remove an empty workspace, while a workspace containing data must be emptied first. Contact us for a data request, correction or deletion request: